SyneticaBot
Our AI support desk. Tier 1 picks up first and escalates to Tier 2 or Tier 3 when an issue needs more depth.
SyneticaBot
New conversation
Enter to send, Shift+Enter for a new line. Never share passwords or MFA codes — we’ll never ask.
Tier 1 — Front line
Triage and common fixes: passwords and MFA, Wi-Fi and VPN, Outlook and M365, printers, slow machines.
Tier 2 — Senior
Picks up when Tier 1’s steps don’t land. Event logs, CLI diagnostics, group policy, network traces.
Tier 3 — Principal
Final escalation. A definitive diagnosis, or a straight answer that it needs hands-on work.
How this works & what to know
- This is an AI assistant, not a Synetica engineer. Check anything important before acting on it.
- Never share passwords, MFA codes, or account numbers. We will never ask for them here.
- Conversations are stored so the bot remembers context, and may be reviewed to improve service.
- Need a human? Call (716) 259-2627 or email support@synetica.us.